We stand behind our animals and our guarantee helps ensure a smooth transaction. We guarantee live arrival and the health of your reptile for 7 days. All animals shipped or leaving our store have been inspected and deemed 'healthy for sale' to the best of our knowledge. If any problems occur please contact us immediately. Any and all D.O.A's must be frozen for refund purposes, and the guarantee is only valid if someone is present to sign for the delivery.